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FORMATION OF PSYCHOLOGICAL COMPETENCE OF SPECIALISTS FOR WORK IN THE HOSPITALITY INDUSTRY

Abstract

The psychological competence of specialists in the field of hospitality is of great importance for improving the service culture aimed at serving customers based on the development of psychological and practicalskills. The author proposeda combination of psychological skills and competencies required for work in the hospitality sphere, as well as the formation of psychological competencies and communicative culture among future specialists.

About the Author

T. A. Mikhailenko
«NARXOZ» University
Russian Federation


References

1. M. MasilovaG. Service Activity [Electronic resource]: a textbook for students: an electronic analogue of a printed publication / M. Masilova G.; the editor L.Aleksandrova. I. - Vladivostok: Publi-shing House of VSUES, 2016. -РР 20.

2. The Internet site of the Association of Psychologists of the Republic of Kazakhstan [Электрон-ный ресурс]: Режим доступа. https: //www.b17.ru/ community. Дата обращения: 26.03.18 г.


Review

For citations:


Mikhailenko T.A. FORMATION OF PSYCHOLOGICAL COMPETENCE OF SPECIALISTS FOR WORK IN THE HOSPITALITY INDUSTRY. The Journal of Almaty Technological University. 2018;(1):79-82. (In Russ.)

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ISSN 2304-568X (Print)
ISSN 2710-0839 (Online)